Stockton Ford Inc

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I’m a local in search of a new car I came across Fort Stockton Ford as soon and I drove in, a gentlemen (The Supervisor) Kyle helped me with test driving vehicles.. The salesman that was suppose to be helping me named Junior wasn’t there, as soon as he got there I let him know the vehicle I was looking at getting and when I told him i wanted to trade in my vehicle he simply told me they couldn’t help me he did no paper work no research he told me he didn’t want to appraise my vehicle I told him I came to him for business and he didn’t seem to want to help at all instead he literally showed me the door and held it open for me. If you are looking to getting a car do not go to this Ford at all! this salesman is very rude and will not help you! Your best bet is to go to Odessa, Tx or some other Ford this salesman is very rude and instead of making business he probably is making them lose business. The worse part of this is he didn’t even ask me for my name or look at numbers for me. He literally didn’t care. This place lacks customer service and I will make sure nobody else gets treated the way he treated me!

My family and I began having car trouble while on a vacation in Big Bend. Heading out of town towards home through Ft Stockton was our only option. When we stopped at Stockton Ford for help, the service manager was more than accommodating and extremely helpful. He went out of his way to get our truck fixed and on the road immediately. I had to get back to work the next day and my son had to get back to school - the fact that he helped us to get home and didn't leave us stranded there waiting on repairs was wonderful. I'd highly recommend this dealership and i commend their customer service.

Great place to order parts. The guys in their really know their stuff. The only problem I have ever had was with the service department. I've called tons and tons of times and never got through to a service rep. or even a normal mechanic. No, I've only talked to the front desk with them telling me that they still haven't looked at it, even after 3 weeks of leaving our truck their. We understood there is to be a wait with all the oilfield trucks and work they're needing to do, but come on, its been nearly two months now and still no update.

A days work here in this BFE town takes two days. If you need your car fixed in fort Stockton do not come here they are not friendly and theyre more concerned about their extended lunch break than helping out their customers. The last time they won any kind of award for customer service was 1988 and it shows they are SLOW.