Vorderman Volkswagen

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UPDATE: After Chad Probst and the Vorderman team learned about my recent service experience through the online reviews they immediately reached out to rectify the situation and retain me as a customer. They were very apologetic and understood where my frustration stemmed from. Vorderman has agreed to address any issues, free of charge, with my vehicle that has resulted from my recent service with them... they even gave me a loaner car for the duration of the service.



If everything goes well this time around, I will be returning to Vorderman for future servicing of my GTI.



AVOID: Worst dealership experience ever! Too many details to get into but just moved to Indiana from Florida with my '09 GTI and needed an expert diagnosis on my car. After being met by a pompous service advisor, on the way out of the dealership my wife and I witnessed the lot boy doing donuts with my car in the back of the parking lot. Not only did Vorderman NOT repair one of the issues they admitted it was there and said it was normal for the climate. When I confronted them about why other VWs don't make the noise they claimed it is the result of a different design. So instead of fixing the issue that I found, they decided to fix something else and try to make me believe it would fix the noise. Secondly, they misdiagnosed my anti lock brakes failing in the snow (pretty dangerous) and claimed it was fixed when they sent me off on the road... After putting my foot into the brake to test it myself the ABS failed again... Tech came for a ride along and told me it was acting normally. After insisting he was wrong, a second diagnostic scan uncovered a fault ABS Control Module.... Oh I almost forgot, they also DESTROYED one of my wheels by running into the vehicle lift. Although they offered to replace it at no charge, it still should have never happened.



After all was said and done, they tried to up charge me for work that was covered under my extended warranty. Only after I called the warranty company myself and verified all the charges did the service advisor adjust the bill.



I have never been compelled to write a review until now... Will also file a formal complaint with the BBB.