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Reviews

CV
Charisse V.

06/06/2015

Provided by YPmobile

DO NOT STORE HERE!!! When my fiance and I started storing our belongings here we had spoken with a gentleman that had told us that with the "free truck rental" that if we didn't use it at the beginning of our move in that they would still honor it and let us use it when we moved out. We have recently purchased our first home and will be closing in less than a month and wanted to make sure that everything was in line for the next big step in our lives. I went up and spoke with an employee about reserving the truck for our move out and was told that they do not allow for their customers to use it for move out, confused and upset I had asked for the manager/owner of the company to give me a call to discuss the matter further. April Young the owner had contacted me and after explaining to her the situation she then preceded to tell me that I was lying and that the employee that had told my fiance and I the information that he did would never say that. During the entire conversation this so called "Professional business woman" continued to talk down to me. I then proceeded to let her know that I wasn't comfortable or happy with the service that I was receiving and had expected so much more from the owner. I mentioned that we will be happily moving out and that I would be writing a review of my experience and she proceeded to threaten me that if I did that she wouldn't be afraid to take legal action against me. Like I said before unless you want to be scrutinized, put down and completely appalled of their service I would not store your belongings here.

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Extra Phones

Phone: 817-232-5050

Neighborhood
Northbrook
Categories
Storage Household & Commercial, Self Storage
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