CarMax

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OPEN NOW - Closes at 9:00pm

I needed to reduce the number of vehicles that I owned, so I went to CarMax to get an appraisal of my F-150 pickup. They had my truck appraised within 30 minutes or so, and I ended up selling them my truck. I couldn't get over how professional and personable everybody at CarMax was. This was not the stereotypical dreaded car dealership experience. I recommend them to anyone trying to sell or buy a car.

Customer Service at the Carmax Service Center at River Ranch Blvd in Fort Worth was awful this afternoon from the moment I drove up till the moment I drove off. Staff didn't greet me when I walked in. There were several employees were on the computers talking to each other when I pulled up to the glass in my car. There were 2 employees at the computer immediately at the service door who continued to speak to each other. They eventually asked if they could assist me. I told them what was wrong with myour car and that the problem had been going on for months. One employee proceed to list all the possible scenarios. After a quick look at my car I was told to monitor the situation. After I was given my keys back and the employee's business card I was told that I was free to go I drove straight to exit the Service Center up to a bar that didn't raise. The employee who check my car came out to tell me that I needed to back up to exit and that that happen all the time. I left feeling as though they I staff viewed assisting me with my car as an inconvenience.