Frank Kent Hyundai

Write a Review817-367-4000

CLOSED NOW - Opens at 8:00am

They charged us $120 diagnostic fee for something we told them what the problem was that they didn't remove the panels.

It won't let me give them 0 stars.

Tried to make an appointment just to get my oil changed. The girl in the service department sent me to someone's voicemail. Can not even talk to a live person to make an appointment. Still waiting for a call back

I went to Frank Kent to help my 65 year old mother buy a car. 5 months later it breaks down. My mother called Frank Kent numerous times with no call back. She was naïve enough to buy the extended warranty. However, when she mentioned the warranty, no one in service seemed to care. They told her she had to tow the car to Frank Kent at her expense. They also did not have the common courtesy to give her a loaner. I had to rent my mother a car out of my pocket. This dealership has a horrible service staff. I spoke to a manager and he advised he would call my mother back. He never called her and will not answer his direct line. DO NOT BUY FROM HERE. They do not put the customer first.

The fact that my 2013 Hyundai Elantra has been in for service 5 times in 2 months for sensors and other check engine lights is not the reason for 1 star. As I am sitting in the waiting room, a good looking female comes in asking about a loaner car because a 2 hour wait is too long, the first guy says there are none, but then Lane comes in saying they have a loaner for her. I have been here 5 times in two months, each time asking for a loaner vehicle which they have said each time, they do not have any. I have had to wait in the waiting room, 4 hours one time, and the other occasions had to take a courtesy shuttle back to my apartment and at work,and then get a courtesy shuttle back to the dealer. Wasting countless hours running back and forth to the dealership. Taking time off work to be shuttled.. Very upset with this issue.