Sunset Heights Apartments

Write a Review817-738-5753

CLOSED NOW - Opens at 8:30am

***DO NOT MOVE HERE***



The good:



The neighborhood is decent and centrally located

Kimberly the owner is nice and means well

Joey the maintenance man is great. Gets the job done quickly and efficiently.



The bad:



Every single month, either our hot water Or the water altogether is shut off. I have had to boil water on a number of occasions to bathe myself and my children for school and work. Its horribly frustrating and ridiculous.



All the lights in my apt dim when i turn on my garbage disposal. So I barely run it.



Our AC is not working at the moment bcuz its "getting fixed". You can see this is clearly a recurring theme if you look at other posters and what they've had to say about the Ac situation.



My unit was not move in ready when i moved in and they had close to a month to do so. It took them over a month to fix things in my unit that were supposed to be done prior to move in. The laundry list of things that were not complete upon move in were:



Carpets weren't cleaned

Dishwasher was dirty

Bathrooms clearly had not been cleaned and scoured. The sinks and tubs were dingy.

Broken bathroom stoppers

Missing beauty ring

Blinds that were too short for length of window.

Outlets that did not work or coming home and having to mess with the breaker bcuz lights would not come on with just the flick of switch.

Apt wasnt weatherized.



I still have issues like for example, the windows rattle when the wind blows. A drawer in my kitchen will not stay on track. I've fixed it once, they've fixed it but it doesn't stay.

My stove must be salvaged bcuz it has extra dots next to dials and when i heat my oven or burners,

Other burners that are off, get really hot like they're on.



The fact that they call the complex updated is a half truth because mine is not. In fact my bathrooms look completely different from one another- one is semi updated while the other has a clearly older non updated look to it. My kitchen has non updated, old white cabinets. I've watched as they've installed new things and updated units all around me but not mine. Its interesting to say the least.



Be prepared to be looked at funny if you request to not have anybody in your unit to make repairs when you are not there. I've never had anyone press me so hard before about needing to be in my apartment when i wasnt home. It should be as easy as a simple okay if someone says no I want to be home when things are being fixed. Respect people's requests.



I've caught them in lies regarding the water. Asked the leasing mgr why water was off and she said there was a leak. I then talked to one a the maintenance men a little later and asked why water was off and he said he had to turn it off to install a dishwasher. Of course the office denied the conversation.



Also be prepared to be talked about like a dog when u leave the room or hang up the phone from speaking to them. Especially by Tess.



My biggest complaint though and why I can't wait to move is the not having water or hot water every month without fail. Water is a basic necessity that all people should have on a regular basis. Period. I've been here less than a yr and have had no hot water or water about a dozen times now. And its not just one day, the water is usually off for 2-3 days. Its the 8th and we've not had hot water since the 6th. Unacceptable.



I ask Kimberly, the owner, how would you feel if your hot water was turned off every month and you couldn't shower or had to heat water on a stove or microwave just to wash yourself and your children? Think about it and give us apartment dwellers the same respect please!



As i said Kimberly means well but its more than meaning well, it's doing well. And you guys have to do a little better.

You cannot go wrong at this clean, green, affordable and very pet friendly property. The staff is knowledgeable and friendly. The maintenance team get any problems fixed almost immediately!