Burnette's Heating & Air

Write a Review864-862-5218

Our heating unit needed repair work and based on a reference I contacted Burnett. They were unable to come out when I called so I scheduled for a repairman to come out the next day. I was told someone had to be home when the repairman came. I assumed it was so that they could get in the house. I also assumed that they would need payment upon completion of the job and I mentioned that I would be prepared to make the payment before the repairman left the premises. I also notified the office staff that I did not live in the house but my daughter and 2 young children (ages 1 and 4) lived there. The office contacted me when the repairmen was on his way to make sure someone was home. I stated that someone was there. The repairman got to the house and refused to stay because a check/credit card was not there when he arrived. He was told the daughter who lived there was on her way from work with credit card/check and would be there in 10 minutes. He walked off without doing the job and was very rude to our friend who had answered the door. I was well aware the job would have to be paid for at the time the work was done. If this company insists on payment UP FRONT BEFORE THE REPAIR IS COMPLETE it should be made clear to customer. I would have been more than happy to provide a credit card when I set the appointment up if I had been asked. Not only did I waste 2 days while my two young grandchildren had no heat but we were treated like scumbags who had no intention of paying.