Starbucks Coffee

Write a Review714-531-1984

OPEN NOW - Closes at 9:00pm

Well from what I can see some improvement can be made in regards to customer service. The male white adult with a beard and mustache calls male customers ; Man. In regards to ethics and professionalism he should call male customers ,sir. Plus: Female customers , Miss. When we were leaving we could see two black cars loitering in the parking lot. One of the subjects resembled two movie stars. . He resembled : Urkel . From : Family Matters. At the very same time he resembled : Pee Wee Herman. He was a make ,male Asian adult. He had on gigantic big black glasses. The glasses looked like two big flat screen TV's with a built angled windshield wiper. He was observed yelling and singing loudly in the parking lot. He was singing a song called : Halalula. It looked like he was impressing four or five , buy me drinkie female Asian girls. Its unknown if he is their pimp. Maybe he was giving them directions on what street to work? He was in a black car. Calif plate: ADVL- - - -. I was under the impression being loud & boisterous was against public policy? Calif. Penal Code: 415. Plus: To just be hanging out in the parking lot is loitering . Calif. Penal Code: 647g. We didn't see any security guards. He kind of looked like a nut. Also ; We noticed some vagrants loitering in this Starbucks .

Most recently we noticed very bad customer service. Its unknown if it has anything to do with demographics ? A Latino customer paid for a coffee. The female Asian adult with fake blond hair was very rude, arrogant. She refused to hand the coffee to the paying customer. She deliberately left the coffee by the cash register. We observed this abuse. All she had to do was hand the coffee to the customer. The paying customer asked her if she hands the coffee to customers? Her answer was : " No"! Its unknown if she treats all customers like this? Or is it the result of bipartisanship with permission. Simultaneously a elder man with a strong scent stood behind the paying customer. It slightly looked significantly butt close. Is the only way to explain his actions. The manager turned a blind eye on this hazing. I'm not sure if this a possibility if this is a violation of : Calif. Gov. Code: 12900 ? The older man customer appeared to be parked in front with a white truck. Next: He was the one wearing a Navy blue baseball cap. That read: Hollywood on it. He had a brown belt. He also had on brown shoes. How many customers want any customer standing directly behind your butt? Its obvious he was attempting to instigate provocation with another customer. The onsite manager turned a blind eye. It appears he was striving to play the roll of Starbucks bouncer? He did not even purchase anything. He was heard saying to the rude, arrogant female Asian adult cashier this comment : " Are you ok"!. The only person causing problems was him. With permission of the onsite manager. As a customer was leaving he yelled out: " By Dory". Now as we know all none union employees are: At will employees. Also when they work for any company they are representatives of the corporation. Is there any where in the pre-hire implied contract to not hand a coffee to any customer? Or to treat any customer different ? If not can it be possibly viewed as : Harassment, hazing and selective enforcement. Calif. Gov. Code: 12900 ? Or is this the old action leads to a reaction technique ? Why to instigate a emotion from the paying customer? What kind of emotion was she striving to instigate? I question is if a at will employee acts out side of what they agree to in writing ; Is this a breach of implied contract? Calif. Civil Codes: 3300-3400? All at will employees are required to work : Honestly and safely. Calif. Labor Code: 6300. Also with best efforts. Calif. Labor Code: 2924. Very bad customer service. I will never go here again.

Employees are nice. Manager is kind of slow and I feel like she doesn't know what she's doing. I believe her name starts with an H.



Overall good service, beverages are made correctly, and the cleanliness is pretty good.