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Reviews

08/29/2017

Crap!

My service light came on and I looked up at the Valvoline sticker inside my windshield to see whether it was tires or oil change. The sticker said 57k +, my miles were 57k+ so I called to make an appointment. The girl pulled up my records and asked if I needed also my tires rotated. I told her I had just purchased the tires on the vehicle, so no. She set my appointment for Tuesday 8/29/2017 at 10:20am. I took a day off and went to my appointment at about ten. A service man I had never seen was moving my car, getting the tags ready etc.

When he came back I was surprised to see a different name than his on my paperwork and I asked him where Frank, who it turns out, is the assistant service director. He pointed to the desk behind him but Frank was too busy typing on his cell phone to acknowledge me.

My guy typed in my info and informed me that I didn't need an oil change for another 5000 miles and would I like him to change the sticker and reset the light. I voiced my disappointment that I had taken a full day to do this based on information given to me by one of their service bookers.

I spoke to Dan the G.M. about this, he asked whether I drive a lot I said no. He tried to say that it was basically my fault for not driving enough because my light is on time or something similar that made no sense to me.

During this experience I spoke to 5 people and not one apologized for costing me a day’s pay for nothing. But the absolute worst part was, Dan The General Manager tried somehow to deflect the blame toward me and I really cannot believe that FRANK the ASSISTANT SERVICE MANAGER never once looked away from his cell phone during this entire incident.

A
amq5588

01/28/2010

Provided by YP.com
Incredible Service!

I didn't buy my Toyota from this dealer---but I wish I had. I DO take it to this dealer for all oil changes, or trouble (which is rare). The service department is polite and always does a professional job. They do not overcharge and give great advice for maintenace. All-in-all I am very satisfied with Toyota Fox Lake Scion. I will definitely buy my next car from them.

More Business Info

Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
SunClosed
Extra Phones

Phone: 847-497-9730

Phone: 847-587-9200

Services/Products
Service & Parts, Pre Owned Cars, Trucks, Suvs, Tire Center, Parts Center
Brands
Scion
Payment method
all major credit cards, discover, mastercard, visa, amex
Neighborhood
Pistakee Lake
Other Emails

Categories
New Car Dealers, Auto Repair & Service, Automobile Leasing, Automobile Parts & Supplies, Automobile Racing & Sports Cars, New Truck Dealers, Tire Dealers, Used Car Dealers, Used Truck Dealers, Wholesale Used Car Dealers
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