Toyota of Fox Lake

Write a Review847-497-9094

CLOSED NOW - Opens at 9:00am

My service light came on and I looked up at the Valvoline sticker inside my windshield to see whether it was tires or oil change. The sticker said 57k +, my miles were 57k+ so I called to make an appointment. The girl pulled up my records and asked if I needed also my tires rotated. I told her I had just purchased the tires on the vehicle, so no. She set my appointment for Tuesday 8/29/2017 at 10:20am. I took a day off and went to my appointment at about ten. A service man I had never seen was moving my car, getting the tags ready etc.

When he came back I was surprised to see a different name than his on my paperwork and I asked him where Frank, who it turns out, is the assistant service director. He pointed to the desk behind him but Frank was too busy typing on his cell phone to acknowledge me.

My guy typed in my info and informed me that I didn't need an oil change for another 5000 miles and would I like him to change the sticker and reset the light. I voiced my disappointment that I had taken a full day to do this based on information given to me by one of their service bookers.

I spoke to Dan the G.M. about this, he asked whether I drive a lot I said no. He tried to say that it was basically my fault for not driving enough because my light is on time or something similar that made no sense to me.

During this experience I spoke to 5 people and not one apologized for costing me a day’s pay for nothing. But the absolute worst part was, Dan The General Manager tried somehow to deflect the blame toward me and I really cannot believe that FRANK the ASSISTANT SERVICE MANAGER never once looked away from his cell phone during this entire incident.