Erica Davis Salon & Spa

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I have been going to this salon for almost 8 years now, very professional, talented stylists, friendly, prices are very reasonable. Erica Davis and her entire staff are true experts who really do their best for their clients. They are great with kids too!

Do not, under any circumstances whatsoever, go to this salon. Ever. I cannot stress this enough. I have never in my entire life been so mistreated as a customer. Erica Davis' (the owner of the Erica Davis Salon) unprofessionalism, rudeness, and fraudulent conduct is abhorrent. In my entire life, I have never dealt with a business owner who conducts business in this fashion or treats their customers this way. After leaving her salon 160 dollars later with orange hair and what was supposed to be an ombre, but instead started three inches from my roots and was not blended at all, but instead was a straight line around my entire head, and on every single layer down to my scalp, I was told that it could be fixed…for an additional 60 dollars. I had to wear it in a ponytail for nearly a week while I waited to get fixed. I know what a lot of people would have done, they would have originally not paid the money and left. Erica was not in that day, and I didn’t want to cause a scene. Instead, I figured i would speak with Erica, let her know what happened, and tell her that I had to go to another salon and pay an additional 140 dollars to have my hair fixed. To be clear, the hairstylist who fixed my hair told me she’d never had to fix such a terrible job in her career.

After I spoke with Ms. Davis about what happened, she told me they don’t give refunds. So if you want brown hair, and it comes out orange, you are left with no other option but to create a scene, refuse to pay, and embarrass the hair stylist in front of her peers and coworkers. Erica, however, did tell me she would furnish the refund. After i didn’t receive the refund I called her and she told me the bank called her and told her they released the funds. After another week passed without the refund, I tried calling. Erica wasn’t in, or she was busy, or she was with a client, or she couldn’t come to the phone. I tried calling nearly every day for a month to get a hold of Ms. Davis and was completely stonewalled. Her receptionist and other members of the salon would not let me speak with her. The unprofessionalism Ms. Davis showed, and her childish behavior is absolutely shocking. As an owner, and an adult, you should stand behind the work of your business and live up to your word. Instead, I was given the run around, lied to, and I am now out 300 dollars because I have a conscience and wanted to speak with the owner in private, instead of embarrassing the hairstylist and refusing to pay.

I’ve read many reviews for places and thought, well that was just one bad experience, it should be fine. And i would go to that place despite the reviews. Instead, I ask you, based on principle, as well as the fact that if your hair gets messed up, you’ll have to completely refuse to pay because you’ll never see your money again, to go to any other salon but the Erica Davis Salon. The unprofessionalism of Ms. Davis and the mistreatment of the clients makes me absolutely astonished that the salon is even still in business. If you don’t know how to run or own a business the solution is incredibly simple. Don’t own one. I assure you, I have been to dozens of salons over the years, have worked in customer service, I’ve worked as a waitress, I’m in law school and I work for a law firm…and I’ve never dealt with someone like Ms. Davis before. I’ve told dozens of people about my experience here, some of whom have considered buying groupons from there, and have assured me my experience has convinced them to find a new place. So go anywhere. Anywhere but here.

Well decorated, clean, friendly & has a great salon atmosphere. Not at all stuffy and nor is the staff rude. Everyone is very professional and polite. I get my hair done by Sarah and she is the best stylist I have ever had. I used to go to Vanis Salon in Schererville, IN. Very high end and very rude. Everyone had their noses in the air. Cioffi is high end service within a high end facility, but with friendly, knowledgeable and professional staff! I will continue returning to Cioffi for my salon needs!

~Leslie