Hibbett Sports

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I bought a pair of shoes that fit fine in the store. But when I wore them for about 3 hours, my legs and feet were aching. I don't know if there is something about the manufacturing of the shoe that was defective or not. Shoes were not dirty at all. You could barely tell they had been worn. Brush a few particles of sand off the bottom and they were fine. They would not take them. I was told to take them home, brush it off then return them. Customer service was very poor. All they had to do is take a paper towel and do it right there if that was the only issue. What if there is a manufacture flaw? How would they know if shoes aren't returned?