Merry Maids

Write a Review540-898-3636

We have been a client of merry maids for over 3 years. We are scheduled for once a month cleanings. We have been flexible each time they have changed our cleaning days and even gave Christmas bonuses to the maids. During the rude confirmation voicemail a comment was made that " I hope the house isn't too filthy" ( due to them not showing up and then showing up on a day they were not scheduled). We were informed yesterday that they were unable to show because we were just too far out of their way and that would be there the fallowing day. We left a voicemail for a call back which we did not receive. So we called today only to be informed that they have no intentions of showing unless we pay them more money. So rather then grandfathering us in, they decided to use it as an opportunity to extort money out of us. I do not believe this is how loyal customers should be treated.  You would probably have more clients in the area if you gave better service!

I was given a 3 hour quote to clean my 2,000sqft home (over the phone).The crew was an hour late and did not call before arriving .They just showed up. Since I never received a courtesy call saying they would be late, I put my younger 2 little ones down for a nap. The crew had to start on the downstairs first. 2 hours later I was told they couldn't finish in time but could stay an extra 30 minutes and then finish up in the morning. I said OK and went to run errands. When I got back home and inspected their work I was upset. There was still dust/dirt on the baseboards, the cabinets and walls were not wiped down, there were cobwebs and dust still in the corners, and the outside of one of the tubs was not wiped down. The TV screen was poorly dusted and all the wall hangings were not touched, as with the entire upstairs ,except for the small bathroom. I was upset but since it was after hours I did not make a call to report The next morning I pointed out all that was wrong, they said they would fix it. They were supposed to stay about an hour and a half to finish. When I got back home, the crew was still there and NOTHING I requested to get fixed was done, aside from the bathrooms. They worked for 6 total HOURS and did a very shotty job. Dust was still in the corners, the window sills were not dusted well, baseboards were still not done, and nothing upstairs was finished. Dust was still on the hardwood floors, and the only area they did clean of the floor had residue spots. Since we are putting our home on the market to sell I specifically requested a "deep cleaning". THIS WASN'T DONE.I was upset when I was expected to make extra payment because they stayed over. I made a call to the manager. I explained what happened. I refused to pay for the full 6 hours of cleaning. She said I could pay for 3 hours. I agreed but only if I got a different crew to come back and clean my still dirty house. The manger refused to do so without extra charge. Do not EVER use this service unless you want poor quality and bad business!!!!