Fresh & Fancy Flowers & Gifts

Write a Review716-673-1911

OPEN NOW - Closes at 5:00pm

Fresh and Fancy Flowers and Gifts did a wonderful job making a beautiful rose rosary for my Mom's funeral. The staff were sensitive and professional.

This business should not use Fresh in their name. My flowers died within 24hrs. Called but they blamed me and said it was my fault

I had used Fresh and Fancy Flowers in the past many times but i feel that their service and product has really gone down recently. I felt rushed, overcharged and even a bit insulted by the ower. I don't think i will be using Fresh and Fancy any longer

ZERO STARS! WORST CUSTOMER SERVICE EVER!

I had used F&F Flowers multiple times in the past. The man knew who I was when I called and knew the house to deliver to. On my most recent order I was incredibly disappointed and completely insulted. I had called to make sure the full order was delivered to my very deserving mother-in-law for her retirement but the owner, Charlotte, immediately got very defensive and aggressive. The flowers were for a retirement gift so we thought it would be nice to include a bottle of champagne. The man who took our order on the phone said it was no problem, he would deliver both. I was charged $73; $30 for the bouquet, $30 for the bubbley, then the rest for delivery. My MIL sent us a photo of the flowers and thanked us but she said nothing about the champagne surprise so we called F&F to see if it had been forgotten. Charlotte, the owner, scolded us that it was illegal,that she had no idea what was going on, she got incredibly aggressive, rude and mean. All we wanted was to see what had happened. That's all. She then very angrily threatened to go back to my MIL, TAKE BACK the flowers and send her a smaller bouquet. (She claimed they sent a $60 bouquet. Judging by the photo and by what I have ordered in the past from this shop it is clear that that was NOT a $60 bouquet.) NOBODY wants to get their flowers taken away!! This customer service was BAFFLING, inappropriate, and shocking. We just wanted to check in. My MIL was happy with the small bouquet, but I feel like we got completely ripped off and that as paying customers we were treated like complete crap. Not to mention she ended the conversation by trashing another local florist, then hanging up on us.

I have used this florist several times and have been very happy with the flower arrangements. The staff is courteous and extremely professional as well as knowledgable. So happy they moved to Fredonia which is easier for me. when making deliveries, this florist is always on time and arrangements look wonderful when delivered. I give this floral shop 5 stars and my recommendation.

The correct phone number is 716.673.1911. Fresh and Fancy Flowers has moved to Fredonia and the Dunkirk number is no longer in service