Andy's Livery -- Serving the Freeport, Il Area

Write a Review815-541-2833

OPEN NOW - Closes at 10:30pm

Called at 11:00am to see if I could get service from westport village to Douglas and Powell. The man on the phone was screaming, literally screaming, complaining to me that they needed more drivers, that he was so busy he couldn't get to me until 2:00 in the afternoon and he said even then I won't pick you up. I've used Andy's before but after that pleasent experience I'll walk.

I along with my family were in the Freeport area not too long ago and we had the need to call for a cab.

While there was a minute wait...we had a courteous and wonderful drive from one point to the other. Not only were they courteous but returned promptly upon calling.

I would reccoment these guys to any and all who are in town for business and pleasure

my experience with andys is nuts i needy to go to cvs w galena i was suppose to get a ride for my meds no one showed up this isnt the first time this has happened i have broken foot 2 broken ribs i pay alot of money for your taxi i am disabled now ive had enough ive been let 2 or 3 hours in pain they took forever to pick me up i dont know why this is happening but it needs to be addressed

Called for a cab to go too Walmart the man told me 15 to 20minutes. Called back again he said 10min never showed up then got smart with me lemme tell you something whomever the night driver is Oh please believe me i will spit in your fucken face bitch you got me twisted annd all the way fucked up with your disrespectful ass...you got the right one and i will see you cracker ass bitch and dont give 2fucks about you calling the police either believe that bitch! Period.

If could have voted lower I would have. The driver was smoking, and swearing while they talked on the phone, and then they were texting all this while driving. Oh and they were late picking me up too.

This morning I had a great experience. However I needed another cab this afternoon and my call went to voicemail numerous times. And then I had to wait even longer when they finally answered the phone. So while I was waiting I searched for another ride. And while canceling the lady was very rude!!!! If there was another taxi service around here I would never use this one again!!

Very rude and impatient. The van and driver smelled strongly of cigarettes. I would strongly suggest using an alternative service.

EXTREMELY unprofessional! The girls that work for that company hit on the guys that get rides from there and I would rather walk than get a ride from them EVER again! The girls are always on their phones and talking inappropriately. NEVER AGAIN!

BAD! BAD!SERVICE! Needs more cabs and better drivers. PRETZEL'S better and much cheaper!!!!!!!!!! Takes to long

Called for a cab at 9:10 to get to the doctor with my newborn at 9:45. I was told that it would be about 20 minutes, which left me enough time to get there. At 9:40, I called to make sure I hadn't missed them while watching out the window and getting ready, and I was told that my cab was still on its way and would be "just a couple of minutes". Just after 9:55 (almost 30 minutes after I was told to expect it) the cab finally pulled up and honked impatiently several times in a row. So we headed down the stairs, but by the time we got to the bottom of the stairs and opened the door (a max of 90 seconds) the driver had left. When I called to say that they left us, the driver said she didn't see any movement so she left, and reminded me that there were 3 calls before and after me. Then she hung up on me when I asked if there was another cab company in town. Glad to see leaving me to wait 30 minutes was ok, but better not make the person behind me wait 30 seconds. Needless to say, my son's appointment had to be rescheduled and I will walk across town with him in the winter before calling this company for a ride again.

This Taxi service is now called Andy's Livery. Wonderful people! On time! Great ride!

This was my first time out of the country. Our stay in Freeport began with the smiling face of "Bahama mama". As a representative of this company she stands out from the crowd! Courteous, friendly, knowledgeable about the area and ALL of it's history (local and otherwise). Prompt on the return and ready for us when we asked for the pick up. Strongly recommend using this company, and specifically this driver, when visiting the area.

I called for a cab between 9:10am and 9:15am. I had a doctors appointment at 9:45am and was told that my cab would arrive within 20minutes or less, giving me plenty of time to get to the doctors office. I sat in front of the window and watched the cab pass my house twice! So I called the company only to be told that my cab was on its way to my house, this was at 9:35am. I called again when my cab had still not arrived at 10:10am I was told that the cab could not find my house so they were sending another driver, after waiting another 10minutes I called again. I had this back and forth conversation between the dispatch employee about my cab, and my doctor to try to make it in for my appointment until I was forced to reschedule my appointment for a later date. So I called the cab company one last time to cancel the cab and speak with a supervisor about the incident, I was told that there was no one available for me to speak with, so I left my name and number with the dispatch employee. At 4:45pm I had still not received a call. I called back and spoke with a supervisor and I explained what happened only to be told that the driver claimed to have stopped by my house twice saw no one and left. After all of this I can safely say that this will be my first last and only encounter with this particular cab company.