Best Western Plus Garden Court Inn

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Made a reservation the night before through a Travel booking application and they wouldn't honor the booking! Not very happy about wasting my money and would renegotiate the booking to another night or provide any sort of discount. Really disappointed.

I believe her name is Diane; could be wrong, but she is the evening check in person in the Fremont, CA location. She is very charismatic and makes you feel very welcomed when you come in and see her. She is a great asset for your company.

My mother was in ICU at local hospital and I needed a room for my sister and her family. I was given a very good rate because of this, and the staff was very compassionate. Though my mother passed away, the stay at the Best Western gave my sister's family some comfort. Very appreciative of the site's help and concern.

Napoleon did an excellent job of checking me in and helping find a place to buy a pair of jeans for my son.

Good, clean rooms, quiet neighborhood....the only downfall is the Customer Service. We stayed here for 2 nights last month & a woman @ the Front Desk was very rude to us, she said if you make a reservation through a 3rd party (such as Expedia) which we did, your reservation is NOT guaranteed. I requested & paid for a non-smoking with King size bed 1 month in advance & ended up in a room with a Queen size bed. I asked to get the difference reversed on my card or possibly a credit for future stay & they said I was stuck paying the full price for the King. I also felt pressured to have to stay in a smoking room even after I told her I have asthma, I tried talking with management to clear it up after our stay but the manager was rude too & did not help at all.