Millenium Water System

Write a Review559-455-0505

I'm so upset and very disappointed in how my complaint has been handle by Leticia and Diana. I've been a client since 2001 and never had an issue until 3 years ago. They would make me an appointment to change the filters and the technician never shows up or do a courtesy call that they are not coming in. I would have to call the office to reschedule my appointment. This year, in October I made an appointment 4 times and the 4 times the technician never show up or call. This company thinks that I don't work and don't have other things to do! Well, finally a technician shows up on my 5th appointment that I made and he came in at 7:30 pm because Diana failed to inform the technician about my appointment. I was waiting for them to show up from 8-12 and not in the evening. The technician told me many things that didn't surprise me from this company and he was also unhappy in how this company runs business. The next day we let the water run for a while like we always do and after we notice that the water tasted funny. We ran the water some more through out the day and the entire week but the water still didn't taste good. I than contacted the company 2 weeks after to inform and Diana was giving me the run around and I finally asked to speak to the manager. She than transfer the call to Leticia. Leticia is the worst person to be in charge of a company since she down talks to you and speaks to you like if your a kid. She has no respect and no management skills. I run a company and I take my clients complaints very seriously. I was told by her that she would call me back to set up another appointment and see why the water was tasting bad. Long story short after numerous of calls 3-5 calls per week, Leticia nor Diana has sent a technician to my office and even after an appointment has been made, the technician fails to show up. Diana and Leticia are not taking my seriously and this will be taken to the next level. Missing work or canceling important appointments to stay home to wait for someone to show up and not even get a call, is unacceptable. I will no longer do business with this company and I don't think anyone should. All they care about is the money and not the customer.

This company keeps changing name and location. Check the BBB site to see for yourself and see the F rating they got under one name. I do not trust them because I used to work for them and found out how they do things. Find a different company like Ecowater or Rainsoft. Equipment could cost you $6000 to 8000!.