RV Country (Fresno - Toy Hauler Depot)

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I wish I could give a five star review Id be a happy camper instead a very unhappy one. Bought a RV at a show in Reno WOW can they talk but sure didn't deliver They sold the motorhome and got out of town. They contracted to have the work done by a Reno rv place needless to say The solar system that was supposed to work doesn't. NOW WHAT

? I guess I'm left holding the bag. If I'd bought from a local dealer I could go raise ned but I made a mistake If a motorhome sales place travels out of town BEWARE I learned the hard way.

Very dishonest group of people. We went into the Fresno dealership on a Sunday ready to purchase an RV. We found the one we wanted, but were very set regarding the payment amount we did not want to exceed. The salesmen (there were two) told us "No Problem" when we discussed the payment issues with them. We sat down in their office, negotiated the details of the sale (i.e. down payment, monthly payment, delivery date etc.). They took our CASH down payment out of the room to their financial office to begin the formal drafting of the contract. They returned to advise us that they were not able meet our requirements for the payment amount after all, and tried to strongly negotiate a higher monthly payment. We held firm as we did not want to exceed the budget we had planned for. At this point the salesmen were never heard from again. We were then passed on to the Sales Manager, Julian Castillo. We had a good credit score so he suggested that we let them work with a few other banks on Monday to give us more options. We agreed, although the atmosphere and behavior of the salesmen were odd. We asked for our cash down payment back since we did not enter into an agreement and were informed that it had been put into their safe and they had no key to it. We were not happy about it, but Julian gave us a receipt calling our down payment a "deposit" and refused to budge. Due to the strange goings on, we felt uncomfortable to continue in any arrangement with this dealership and called them within 30 minutes of leaving to advise them of our decision. Julian was not available by phone at that time, so we left a message. For the past four weeks we have continued to try to get our money back. They have agreed to, told us a check is in the mail (even gave a check number), but we have received nothing. We have been treated rudely, and are now being completely ignored. We are headed to small claims court at this point. We would never recommend doing business with this group. They take the joke about used car salesmen to a new level. Absolute shysters!

As soon as the sales guy Ron, had to do a little work on his part because of our average credit, he completely gave up on us and wouldn't return our calls or answer our calls. I had to be sneaky and call the main number just to get ahold of him. We wound up getting a better deal anyway from camping world here in Bakersfield. Thanks anyway Ron.

The WORSTvehicle buying experience we have ever had!! Our experience bordered on elder abuse. We strongly suggest considering another dealer prior to purchasing or servicing your R.V.