Spectrum Salon & Day Spa

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CLOSED NOW - Opens atTomorrow 10:00am

My wife had the best time at the day spa. People were very nice and the atmosphere was perfect.

I had a bad experience with the front desk the first day that I went to Spectrum. I had an appointment at 6:30 pm and my stylist had something come up so he had the front desk reschedule my appointment. They called me on my cell phone but DID NOT leave a message. I called them back to make sure that everything was still sset for my appointment and the girls said "yes go ahead and come in". I drove 40+ minutes to the salon only to find out that they had called to reschedule my appointment. The girl at the front was very rude and stated numerous times that she had left a message. I informed her that no message was left. They stated that they were going to reschedule my appointment for the following day. So I did because it is not the stylist that made the error it was the front desk. I did not even get an apology for the mistake. NOw the reason for the 5 stars.....Angel more than made up for the problem I had the day before. My hair turned out great and we had good conversation. He is the best stylist I have been to and I recommend him to EVERYONE!!! You will not be disappointed.

I have followed my stylist to numerous salons because she is the only stylist I can trust to do an awesome job on my hair. She has never done something I have hated. When she moved to Spectrum I was not opposed to the change. She informed me of the change and I immediately called to make an appointment. The receptionist on the phone was very polite and found me the second to next available appointment two weeks from the day I called. I had a picture of the cut I wanted and I was very excited to get a new back to school look. I did not become worried when I did not receive a conformation call. The salon is very nice and laid out on the inside. When I came in I told the receptionist who I was there for and she paged her. About 30 minutes later my stylist finally came out. She looked very confused. She took me to her station and asked if I called for my appointment today and I told her I made it two weeks ago and I am/was positive it was for the time I was there. She went and I assumed she talked to the receptionist. my stylist told me I came on the wrong day, according to the receptionist, and her next appointment was in 10 minutes. I went with her to the receptionist and I was appalled when the receptionist whispered to another staff member "she wasn't smart enough to come on the right date." I didn't want to cause a scene. The receptionist told me my appointment was next Wednesday, which is absolutely impossible. She did nothing to get me a different appointment and I am not pleased with my stylist at the moment either. The receptionist did not apologize or take responisbility for what she did. I know I did not make my appointment for the date she claims because I have an appointment for surgery I have had over a year. I am absolutely furious the receptionist did not make any efforts to fix her mistake.



I did not have my hair styled and am stuck going to school with no changes.



If you use this salon, it is very clean, the layout is very nice, and it did not seem as though the staff pressured you to purchase the products even though the chairs are SURROUNDED by the products. I do not know the name of the receptionist but make sure you have her name and BE POSITIVE the correct date. The stylists were dismissing their patients and they had wonderful styles. Come for the stylists, but that is it.