Mattress HQ

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OPEN NOW - Closes at 8:00pm

Jeff was awesome, gave me a great deal on the same mattress they had at mattress firm and sleep experts. Process was quick and easy

My fiance and I wondered into this store before going to Mattress Firm across the street because MF salesmen are a little too pushy for my liking.. Everything was going perfect up until it was time for my mattresses and pillows to be delivered. We ordered our two mattresses and 4 pillows on a Saturday (Nov. 29th). The salesman I worked with (Adrian) gave me a pretty good deal and told me their warehouse was closed on Sundays, so my order would be processed that following Monday. He assured me my pillows would be in on Tuesday Dec. 2nd and my mattresses would be here on Friday Dec 12th. He also told me he would give me a call when they came in. So, Dec. 2nd rolled around and I had not received a call and it was already 5 o'clock, so I decided to call and ask about my pillows. The guy i spoke with (James) told me their truck was delayed so that my pillows would be here tomorrow Dec. 3rd. I said okay, and hung up. The next day came and went with no call. I finally called around 7 PM that night and the guy promised they would be here on Thursday Dec. 4th. Once again, I said okay and hung up even though I was irritated at this point. Well, what do you know?! Thursday came and went with NO call or anything, so I let a couple of days pass before calling again. Saturday got here and I decided to call. I asked about my pillows and of course they weren't in, so I then asked if my mattresses would even be here on the promised date since I already rented a trailer for that day and the guy assured me they would. He also told me my pillows would be delivered to the store on Tuesday Dec. 9th and that I could pick them up. Well, here it is on Tuesday Dec. 9th and my pillows still are not here and they cannot guarantee when they or my mattresses will be here. When I called today the guy had the nerve to tell me " I put in a note to the warehouse for them to call you when they are on the way." I'm probably about to cancel my entire order. TERRIBLE CUSTOMER SERVICE! NEVER buy from Mattress HQ. I would rather take a pushy salesman who delivers my items on time than a crappy place who gives me a good deal, but never delivers or communicates with me. I hope they go out of business. It's one thing for the company to contact me and let me know about delays and give me valid reasons why my order is delayed, but no one ever called. I always had to call. I think it's so unprofessional to not stick to a promised delivery date. Bottom line, this place is horrible and now I know why other people decided to get on here and write nasty reviews because it's all true!

As much as I want to say I support a family-owned business, they are the reason to head to their competition right next store. They missed their delivery time, didn't call because they wrote down the wrong number and gave me the run around when I wasn't satisfied by the bait & switch mattress I received. None of my calls were returned and always given the run around in person.