Newberry Road Imports

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I agree with any & all negative comments about Newberry Imports! They are a rip off! Stay away!!! Someone that I know recommended them, so I tried them despite ALL of the negative reviews online.



Well… my experience was nothing but bad.



SHORT VERSION:

I took my car in to get an alignment and to fix the A/C blower. Not only did they NOT fix either, but they charged me that infamous $40 diagnostic fee for doing NOTHING!



COMPLETE VERSION:

I called on a Wednesday to see if I could bring my car to have an alignment and to fix the A/C blower. They told me to make an appointment for the following Monday, so that they could be sure to have the necessary parts. And they told me to be there at 8 am sharp to ensure that a mechanic could take a look at the car and so that I would be taken care of first.



When I showed up at 8 am (and I am NOT a morning person) on that Monday, there was no one in the office. Eventually, a young man came in to help me. When I asked some questions, he told me that he didn’t really work at the shop; he worked at the gas station next door and would sometimes pop in to help out.



When I asked to speak with a mechanic, I was told that none were available! Plus, nothing was mentioned AT ALL on the phone or when I dropped off the car about a diagnostic fee. Since I read about others getting screwed by this scam, I made of point of asking; only then was the fee mentioned and confirmed.



At this point, my car was there and I needed the work done, so I decided to give them the benefit of a doubt. Hours and hours went by without hearing from them!! Around 4 pm, I gave them a call to check on the status. Their response was uhhh… a mechanic is working on it right now (translated “they didn’t do anything until I called)! What was the point of making an appointment or bringing it in so early?!?!



I gave them an hour or two then called again. I asked if the problems were fixed. They said NO. In fact, they didn’t do the alignment and didn’t even check the A/C blower. The man explained that if they took the A/C blower apart, they might not have the correct part to fix it. (Then why did they tell me that they would prepare for this last week?)



I was furious at this point AND needed the car for an evening appointment. My wife dropped me off to pick it up. Their excuse for not fixing it was LAME and despite my protest they did indeed charge me their $40 diagnostic fee!!!!!



The next weekend, I took the car to the dealership an hour away in Ocala. While the alignment was the standard fee, there was absolutely NO diagnostic fee to check the blower. In fact, they pulled it out and showed me all of the leaves & pine needles that were clogging the fan. AND they only charged $48 to fix it (clean it out)!!! WHY DIDN’T NEWBERRY IMPORTS DO THIS? PLUS, THE HYUNDAI DEALERSHIP ONLY TOOK 1 1/2 HOURS TOTAL!!!!!! Great experience – Jenkins Hyundai in Ocala! And extremely POOR experience Newberry Imports.



I SUGGEST THAT YOU STAY AWAY!!!