Fitzgerald Toyota Svc Ctr

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Please tell Mr Fitgerald I have been a long time client with Toyota as well as my daughter but today I would have spent $1,000 for work that was not necessary until I challenge the service agent. I am 78 years old and on a limited income. I spoke with the manager and he apologize but I am so upset. I can not understand how this can happen with a company with such a good reputation. I once spoke with Mr Fitgerald at a restaurant in Rockville and admired his kindness. I would like a response from the corporate office and an explanation.