Standing Stone Farms Cheese Making

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I do not recommend Standing Stone Farm. I enjoyed the beginner's cheese making class I took there, but have not had a good experience with them since. In April 2013, I signed up for an Intermediate class to be held in August 2013. They charged me the $150 as soon as I registered in April 2013. When the date of the class drew near, the owner, Paula Butler, cancelled the class, for seemingly good reasons. She said she would reschedule it in Oct or Nov 2013, but she did not. She also did not provide refunds, promising the class would be rescheduled in Spring 2014 'when the goats would be active.' I waited patiently, still interested in the class. It is now Summer of 2014, 14 months after she charged me for the class, and I still don't have my money, nor has she rescheduled the class. I've emailed asking her for a refund, but she will not reply.



I should have demanded my money back the moment she cancelled the class. I'm of the firm belief companies like this should not charge the customer until the class/service date is near or until the goods are ready to be shipped. I probably shouldn't have trusted her when she said she was going to reschedule it, but the beginner's class I took went so well and I really didn't want to lose my spot in the Intermediate class, which only allowed 8 students and she said she hasn't offered this class in several years.



After the last year of stressing over this, the idea of this class is no longer fun at all. She could come to my house to teach me and I don't think I would want to do it now. I'm too upset. The lack of response is really the icing on the cake.



After I began posting online reviews and warnings, I got a reply from a relative of the owner tonight. She says the payment is nonrefundable - even though the owner cancelled the class and has refused to schedule another in 14 months. At this point, I will start filing complaints with the BBB and any other regulatory agency that might cover this situation. I also have a lawyer friend that may help me. I will contact him soon.



If you are interested in cheese-making supplies or cheese-making classes, find a more reputable company unless you have money to throw away should they randomly decide to take your money and not provide the service or goods you paid for. Standing Stone Farms is not reputable.