Golden Plains Credit Union

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CLOSED NOW - Closed

I been having some financial problems due to my BF not being able to work and had come down to one income, I had to borrow money to make this transaction, my account was overdrawn because I had been using my privilege pay to help me out with bills my due date on that is today Monday, My loan payment is also past due, well I was at a crossroad here on what to do; pay my overdraft or pay my loan, well when I asked this teller Judy Hidalgo she assured me a couple of times that I was going to be able to take out the overdraft again, I wanted to be sure because that was all the money I had and I had other bills to pay, she re assured me because supposedly there was nothing on my account that I was not able to, so I went ahead and paid my overdraft and guess what happened I was not able to use my privilege pay and guess what else I was not able to pay my loan payment because all my money went to the overdraft so now I am going to be 30 days past due on my loan thanks to someone that does not even know how there system works, it is unbelievable I am not the one to be writing reviews but it has to be done... because we had another incident happen to us before where their mobile deposit is a joke why even offer it... so when my BF was working away in another state and was being paid by paper checks and why not use the mobile deposit is there to use right? WRONG! None of the branches knew why we were not able to use the mobile deposit and they should know all there policies.. Our deposits kept being rejected and had to inconvenience his boss to rewrite another check and cash it somewhere else! You know why we were not able to deposit through the mobile app, because it revokes your "privilege" of using it if you are even a day late on your loan or credit card, even if you are a penny overdrawn on your checking account, what a Joke! And if you want to be able to use the mobile deposit again you have to wait 90 days probationary period.

They're very AWSOME with EVERYTHING! Bn' courteous & helpin' a person out with whatever their bankin' needs maybe!!!! Tyvm AGAIN!!!!!!!

Golden Plains Credit Union in Garden City, KS claims to be a full service credit union, however they are unable to complete the simplest of tasks. I sent a $900 Pre-Authorized check to a friend using Bluebird by American Express (which is in every Walmart in the country) and even after calling to verify that the pre-authorization is confirmed they are requiring a ten day hold before they release funds, and they refuse to initiate a 3 way call to confirm with a live person.

Absolutely ridiculous. If you still have a flip phone and don't know what the Internet is, then this might be a place for you. Otherwise deal with an institution that knows what they are doing!

Never had a problem with them