British Swim School at 24 Hour Fitness - Garden Grove

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CLOSED NOW - Opens at 9:00am

I've had a terrible experience with the Membership Manager. Absolutely rude and very poor customer service skills. So far 2 incidents have happened.

The 1st when he refused to let myself and a group of guys play a full court basketball game. I assume he was supposed to be working...instead he was shooting around by himself hogging the court for over 20min while we waited for him to finish. Then, when he was finished, he urged a older couple and their daughter to shoot on that same hoop in a shameful attempt to again block our attempt to play a 5 on 5 full court game.

The 2nd incident was more serious. I went in to the gym. Apparently there was an issue with my account (I later called customer service..my account was current and paid they just needed an updated card even though I already gave it to this gym a few weeks earlier...obviously they just charged my card and did not update the account) so I proceeded to let the 2 people at the check in desk know the I was just over charged and was even issued a refund and there shouldn't be any issue with my account. As I was explaining that...the Membership manager walked up and started talking about how my account was suspended and that I could not enter the club! He did not try to help me at all. He actually proceeded to tell me that if he had to call the police he would! At this point I was very upset given there was absolutely no need for him to even say anything along those lines. I then left and went to Bella Terre 24 hour fitness and they told me I just needed to update my card on file, "No big deal just update your card when you get the chance" I walked in worked out NO PROBLEM.

Bottom line this place is ok but their "Membership Manager" (he is a African American man) is hands down terrible at his job and 100% rude and unprofessional.