Align Foundation Repair

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Where to even start with the crappy work this company did for me. I guess i will start with the horrible customer service you receive from the very beginning. I should have listened to my gut and went with another company when phone calls were not returned and email's went unanswered. I like the Sarah P. thought the initial estimate was a breeze, but things quickly went down hill from there. One of the biggest complaints i have is the fact that emails and phone calls were not returned in a timely manner. It was on average a week to week and a half to get and answer from anyone. When my reports were requested like engineer reports, plumber reports, and so on it took them over 3 weeks to get those to me and i'm still to this day waiting on the warranty and final elevation reports for the added piers to the house. Josh is the one at the company that I had the most trouble with.



Moving on to when the work actually began a mouth and a half after i contacted them because they had forgot they actually came out to the house to do an estimate so an engineer was never contacted to sign off on the work. When work finally began i had to leave my job 4 different times because the guys locked themselves outta the house and had no way of getting access to power to run there equipment. This was frustrating enough since i had to go to my boss 4 times in 2 days to tell him i needed to leave early to tend to personal issues with my home.



HERE IS THE VERY FRUSTRATING PART OF THE WHOLE ORDEAL.



As the house was being leveled, as they were doing it there jack slipped and ruptured a water line by my front door (Quoting there foreman's word on the job site) I thought to myself this isn't good and they will surely pay for the plumber to come out and fix it. NO they had me call a plumber and when i sent the bill to Josh at Align Foundation he lied and quickly covered his tracts saying the water line was already broke when they lifted the house. This is definitely a lie since i was able to provide water bills to Josh to ensure him it was not ruptured before the foundation work was done. My average water bill a mouth was $38.49 ever since i moved into the house back in January of 2013, so there was no way the pipe had been busted for over a year! After the leveling work was done i realized that i was not able to open my front door any more. It was so restricted from them putting a pier underneath the door joint that i had to get a contractor out there to fix the door. That cost me another ($700+) as they had to basically cut the door out and re-frame the entire front door because of aligns mistake in putting a pier underneath the door. On top of that where they lifted a part of the garage roughly 3 inches, the garage slab lifted up 3 inches from the driveway. I thought they would for sure pore a little concrete so you could get a car in the garage without having to hop over basically a speed bump every time you pulled into the garage. This they had no interest in fixing at all, and i drive a very nice car. A brand new IS350 Lexus that scraps every time i have to pull into the drive way. I received an estimate from Manning Concrete, and to fix that properly i'm looking at another ($2,000.00) which after paying thousands for the foundation don't have the cash to pay for.



I wouldn't recommend this company to my worst enemy and i hope my review helps somebody save some money. I not only paid $2,850.00 for the foundation to be fixed, but also will have to pay another $2,000.00 to fix what they did to my house with the crappy work. I hope someone else doesn't fall victim to Josh and Align Foundation like i did.