Kozy Heating & Air Conditioning

Write a Review972-495-7721

Horrible customer service.

If I could give less than a star I would.
I was house sitting and the AC would not work so before I called for a repair man i called to ask if someone could give me a brief walk through on how to adjust the air on the unit just in case I wasn't doing it right.
The woman who answered the phone was so rude and told me there was no way anyone could help me because all the models are different. (why are there not model #s?)
When I finally was able to get a repair man out he was 45minutes past the scheduled time window. He told me there was a leak and needed a new part. He said it would probably take 2-3days to get the part in.
5days later I called to check if the part had come in and when I could expect them back, the woman was unforgivably rude again and said it takes 7-10 days just to get the part in.
On the phone they talk with sarcasm and disrespect. They are unfriendly, unhelpful and the service is slow and unreliable.

The AC still isn't fixed.
I would never ever ever recommend this company to anyone.