LensCrafters

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Customer service at this location is HORRIFIC, not terrific as others has said. I went to LC for the first time since starting to wear glasses 10 yr ago only because we changed insurance companies and my previous eye dr no longer took our insurance. Call me a creature of habit, but I have found a frame which I like, is light weight and nearly indestructible, however LC does not caring them. They carry frames from this manufacturer in children's but not adults. They said that I could bring in my own frames and that they would have no problems making the glasses. So that is what I did. I purchased my frames out of pocket, insurance not accepted where I bought them, and took them to LC @ Firewheel. A week later they were ready, or so I thought. Pick them up and everything seemed OK until I tried driving with them. There was a problem. I went back the same day I picked them up and talked with them about the trouble. We went next door and talked to the Dr and he tweaked the prescription. One week later they were ready again. This time the prescription was good and all seemed well. Three weeks pass and I discovered that there is something wrong with the fitment of one of the lenses. So I go back AGAIN, only this time, the only lady there to help customers does not want to listen to my concern. I explain that there is a small clicking in the left upper corner of the lens when the left arm is flexed. She takes it back to the tech and comes back and tries to tell me that it is the way the frames are made and it is the right lens hitting the nose bridge. She then proceeds to twist and crank on the nose bridge to demonstrate her opinion of the problem. First off, I DO NOT twist or crank on the bridge of my glasses like that ever, and second off I tell her that is not what I am talking about. So I show her again where the noise is coming from and tell her it is a slight popping noise. She tells me I'm wrong and takes them and cranks on them again. I tell her I don't do my glasses like that and it is not the noise I am talking about. She then tells me that this is where the noise is coming from. So let me get this straight, I wear the glasses every day for 3 weeks and can tell what is popping, but she can take them for a minute, and treat them like I never would, and then tell me I'm wrong, not once but three times. She was more interested in arguing with me than listening and trying to resolve the problem. I will be contacting LC corporate to discuss getting a refund on the 1yr warranty that I purchased when I got the made at LC @ Firewheel. What good is a warranty if they wont even take care of a small issue like this.