Keith Hawthorne Hyundai of Gastonia

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CLOSED NOW - Opens at 8:30am

THEY SCREWED ME OUT OF LOTS OF MONEY!!! BEWARE!!!



I bought my car used from another dealership. When the car started having problems I took it to Keith Hawthorne at which point the charged me over 1500 dollars to replace parts in my transmission then stated that it was a loose wire and then 2 weeks later they told me that it was the whole transmission needed to be replaced. I would never take another car there for repairs. The GM was an idiot who didn't care about the fact that his service department did such a crappy job. Coporate at most companies wil step in and help the customer but no not at Hyundai they stand behind the crappy job there businesses provide. This place should be shut down and the GM needs a lesson in respect.

DO NOT USE KEITH HAWTHORNE HYUNDAI!!!!! THEY WILL SCREW YOU!!!! I bought a pre-owned vehicle from them last year that has since turned out to be a lemon. When I bought the truck first they charged me $1000 more than the price they had advertised online. Was going to return the truck but they fixed price and "added" a warranty to make me happy. But now they say I have no warranty. Please do yourself a favor and DO NOT USE THEM!!!!!!

I had called and given the salesman at Keith Hawthorn all our information, he assured us we could purchase a new Sonata and keep the payments within our budget. He took our credit app. over the phone, called us back and scheduled an appointment for 11:30 am. We arrived on time looked at the new Sonata's and settled on the one we "loved". After 3 1/2 hours of the salesman and the manager offering and counter offering, taking less than we were first offered for our trade we finally settled on a price. (They kept my keys and licences so we couldn't leave, which we tried to do ). After meeting with the finance manager we were told there could be a problem with the lease but he felt so confident that he could work it out he let us sign the papers and leave with the car. On the following Monday I took the car back to the dealership to have the car detailed. When I arrived the finance manager met me at the door, I was informed that there was a problem with the lease, I was asked to turn in the keys. I offered to make a larger down payment, buy instead of lease. I was told that he couldn't reach anyone on the phone. He gave me my down payment back, my keys and hurried me out the door with everyone watching, with a promise to cal lus back if he could make things work.. I felt humiliated, as if I had had the car repossessed, my wife was in tears. We hadn't heard anything back from the finance manager by 5:30, so we bought a Toyota Camery. No hassle, no lease, lower payments. At 7:30 the finance manager from keith Hawthorn called back to say he had worked out the problems and we could pick up our Sonata... To bad, we loved the Sonata, but Toyota of Gastonia has now earned a loyal customer and Keith Hawthorn is stuck with a "new" car that has 600 miles.

i have delt with the dealership service department 3 times now, and have had wonderful customer service each time. The most recent time the problem with my car was quickly found and a loaner car was waiting for my use tell my parts come in. The service department gets you in and out as fast as possible. I'll keep going back.

I've purchased 2 Hyundai's over the last 2 years. I love the car, but their serice department is horrible. They make promises they don't keep and they overcharge. Use another Hyundai dealership!!