Front Line Automotive Group

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I purchased a 2014 mustang gt with under 9000k miles on it on 9/26/15. I had noticed within the first week that the engine was sputtering. I contacted Mike at Frontline through email on the 11th day after purchase and he gave me a personal recommendation of a service technician to deal with at SanTan Ford. I had the car at the dealership for repair on the 12th day of purchasing the car from Frontline. San Tan reset a misfire monitor and told me the car was repaired. I had re-contacted the technician within a few days of the attempted repair and told him it was not fixed. I had the car in a second time on 10/20 and was told water was found in 6 of 8 of my spark plug wells (most likely from an engine detail) and that the wells were dried out and my spark plugs and coils were fine and that the car was fixed. 6 days later on 10/26 I contacted the technician at San Tan again and told him it still was not fixed, the car was still sputtering, the owner of Frontline was cc'd on all email correspondence between myself and the technician at SanTan Ford. I never received a phone call or email from Frontline about the issue or how they would help me resolve it . I called Frontline this morning from my work with no answer, about 30 min later Johnny the owner called back and said "Hi, I missed a call from this number?" I told him that it was me the one who had purchased the mustang from him 4 weeks ago, I voiced my frustrations about how the car is not fixed after 2 visits to the dealership and that I'm upset that I was sold a $28,000 car with a mechanical engine issue and that beyond that there has been no urgency or help to make sure the engine is repaired. Johnny's response was "I'm sorry that you are upset with the manufacturer that built your car, I did not build your car, sounds like your frustration is with Ford and SanTan for not repairing it." I told him that my frustration is with Frontline for selling me a vehicle with a mechanical engine issue and having no urgency or concern on helping make it right." I asked him to understand from my shoes and not a car dealership that you purchased a vehicle with an engine issue for $28,000 and have had it in for repair twice and it's still broken all which could be from your place detailing the engine on this car." He then denied that they detailed the engine at Frontline and said it was detailed prior to him receiving the car and that again I should be upset with the manufacturer Ford who built the car, and that he didn't build it. I said, "I love the car, it's beautiful, all I'm asking is for you to do what is right and call SanTan and make sure they do whatever it takes to fix the engine. I feel taken advantage of." He said, "I'm done" and hung up on me. By far, the worst experience I've ever had with any business, car related or not. Everyone please be very careful purchasing a vehicle from here. The owner should have contacted me upon my first concern of the engine issue and said, "Im so sorry, we had no idea that there was a mechanical issue of any kind, but we will do whatever it takes to fix it. I will contact SanTan personally and make sure this issue is resolved right away, Im so sorry you had to deal with this inconvenience and I don't want this to be a reflection of our business in any way as we value our customers very much." Instead, I was hung up on. I'm so disappointed and feel so used. Im taking the car in again for the third time, I'm hoping this is the final trip.