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Reviews

L
lynda4564

08/03/2013

Provided by YP.com

Was really pleased with this company. We didn't have a big job for them (some fixing in previous tile work, new back splash and island) but they treated this project with just as much sincerity and professionalism you'd expect in paying for a major renovation. As other reviewers have mentioned, more than anything, I really appreciated how willing they were to listen to my concerns, talk with me, and get creative in areas of my kitchen where work from previous contractors had failed. And, it looks wonderful!!! I am SO in love with this new kitchen! :) They were prompt, clean, and even let my kiddos watch and ask questions, taking the time to kindly chat with them. I could go on and on, but all this is important when letting folks into your home. Kudos to Jim, Pat, Gilbert, and Joe for being so great to work with and really wonderful guys all around. Thanks Again!!

B
bunkincb

04/26/2013

Provided by YP.com

Kieran Brothers recently finished completely remolding our bathrooms and our kitchen. We could not have been more pleased with the professional approach, new ideas, and finished product. They were on time, efficient, and cognizant of the budget we had. I would and have recommended this company to my friends.

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audreya

04/17/2013

Provided by YP.com

I gave one star, because 'no stars' is not an option.

We chose to work with this company, based on a recommendation. At one time, this may have been a reputable company. However, our experience was horrific! Deadlines were not met, work was not complete or was done incorrectly and had to be redone. Each day there were new guys showing up to work on the project, or to 'fill up' their time card for the week and would work maybe 1 hour to meet their 40hrs. Our custom counter tops were left outside in the sun for weeks to yellow. The site was left a mess, it became our responsibility to clean up left behind soda bottles, food wrappers along with their construction mess. Each time when we questioned Patrick, we received a mouthful of excuses. For every issue he had an excuse. At no time did he take responsibility for what had happened on the project, simply provided more excuses. Not only was each issue met with an excuse, but the work was subpar. Within a month the counter tops came loose, months later there is still excess caulking all over the sink bowl, along with shower doors hung poorly are only a few examples of what we are willing to live with, to never have to work with this company. Upon completion of the project, prior to any opportunity to inspect the work and ensure all items were completed, Patrick insisted we pay him the remaining balance. Unbelievable We determined, the issues that were left behind would be easier to fix then having to listen to another round of excuses from the Kieran brothers. This was the most disappointing experience.

We did bring the issues to the attention of Patrick. Our displeasure was never a secret to the company. In fact when we mentioned an issue to Patrick he yelled at my husband. The inability of this company to handle the situation properly was a continual source of disappointment. The final excuse we have received indicated Patrick was doing us a favor since we did not live locally. When he quoted the project, there was no indication he was doing this as a favor. Luckily for our next investment property we found another company that did exceptional work and can manage to talk on the phone politely.

claimed iconBusiness Response04/26/2013

4/25/2013- Because this is the only negative review we've ever received, we wanted to take a moment to thank you for your feedback & to make you aware that all of your issues & concerns from your project in 2011 have been addressed so this never happens again. That being said, every coin has two sides. The purpose for online reviewing is to capture a recent snapshot of a company and your experience with that company. When people read a review, they should expect it to be recent and accurate. By posting (and reposting) a review with recent posting dates (2013 and later) and the job was done in 2011, it can be misleading. Based on the many on-line positive reviews and multiple service awards we have received, you can see we take customer service very seriously. We look forward to your response to our attempts via phone and e-mail to set a meeting to honor our 5 year warranty.

This listing has been claimed by a business representative.

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Categories
Cabinets, Altering & Remodeling Contractors, Bathroom Remodeling, Cabinet Makers, Cabinets-Refinishing, Refacing & Resurfacing, Carpenters, General Contractors, Home Design & Planning, Home Improvements, Kitchen Planning & Remodeling Service
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Price Range : Average

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