LensCrafters

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CLOSED NOW - Opens at 11:00am

Giving one star only because Zero stars was not an option. The optometrist there is great but the “Lenscrafters” part of the business is a joke. Last year I had a horrible experience and the same thing happened again this year. Same issue 2 years in a row. You go in and you do the Eye appointment and every aspect of that medical appointment is top notch. Then you go select frames and you have to wait 2 weeks for nearly everything you select. The whole same day, 2 hour gimmick is a farce. So you pay top top dollar for the frames and you wait 2 weeks for the lenses to come in and then the lenses are scratched or have a defect that requires a re-order. You wait 2 more weeks, they don’t call you back, you call them, and you have to go back in again to get them done. IT should not take 3 trips over 2 weeks to get reading glasses from a company who advertises “Glasses in an hour” on all their marketing. This year it happened again and it was a month before they called me. Here is the best part, the chubby 50 yr old lady who was working when I went in to pick up my frames (after nearly 6 weeks from my initial eye exam) was wiping her nose before she had me sit down to have them fitted to my face. I passed on my fitting from snot girl - DISGUSTING. I will say the shorter bald gentleman who works there is very nice and very professional but other than him I would never go there again. GO ELSEWHERE! GLASSES in an hour is a joke. On site lab? Yeah, a maybe a meth lab. LOL.