West End Awards

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Last week I contacted “West End Awards with an inquiry for a custom plaque design. Our group wanted to give an award of appreciation to the President & Founder of the Monroe Foundation for Autism.

Initially, I spoke with Kim, who answered the phone quite cheerful and very professional. I explained in detail what I was looking for and informed her I would be sending all the data needed to create the award. Unfortunately, there were many changes with decisions on my end, which caused a delay in sending the information to West End Awards.

Finally a decision was made and I called Kim again on Thursday… several days later than I had promised to provide my information. Kim asked me when did I need the plaque; and apprehensively I told her… in “ two days,. This Saturday”…( Yikes).

I rarely have time to write a review, as my work load is very high; however in this instance ,writing a review for West End Awards is well deserved. Everyone there is extremely professional and provides outstanding service to their customers ( which is definitely a lost art, in the age of technology and automation). Kim and Kathy accepted my last minute order without any hesitation. I was given excellent service and full attention given to my needs,… the final results were absolutely “perfect”. During the dedication ceremony , everyone admired the plaque and I can’t begin to express how thankful we were to have the award in time for Saturday.

Again,… thank you Kim, Kathy and West End Awards.. you have a permanent customer with me and I’ll share your great service with all my friends, family and colleagues.



-Ronnee