Complete Automotive of Richmond

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As a car guy, I often fear going to a new mechanic shop. This is due to the fact that many of these shops abuse vehicles in order for customers to return. I figure I would give Complete Automotive of Richmond a try, and I am glad I did. The customer service that I received in this shop was absolutely outstanding, as well as the speed process. I strongly believe that two of the most important aspects of a business have to do with customer service and timing. This is why fast-food restaurants are so successful, even though fast-food restaurants usually sell the worse food, fast food restaurants are still in high demand. I truly recommend this place for anyone who is looking to be taken seriously, as well as for anyone who is trying to solve their car issues with efficiency.

I will never go back! They said 1 and half hour to get oil change and state inspection. I waited
there more than 3 hours to get state inspection today.

What to say??? I used them for years and felt good knowing that I had a honest and reliable mechanic. I only ever dealt with Jason when I went in and he was everything you'd want.

My last experience was the ultimate horror story. I got an old Integra cheap and was looking to make sure it was safe to drive. I specifically went in complaining about the brakes. I got a call that night telling me it would be $475. I said OK.

The next morning at 8:30 I get a call telling me that it's now $1,600 and running... Naturally I'm a little flustered. I can't get a straight answer out of the guy on what this is even for. I call back later trying to smooth it over, and I get even less of an answer. They're wanting to do a bunch of maintenance stuff... Change timing belt, water pump, fuel filter, tires... For $1,600! On a '95 Integra. Then he starts telling me my car is a POS. Thanks.

And if that's not insulting enough, they tell me the brakes are just fine. I go in and pick up the car, and the guy I talked to (Bruce) actively ignores me, I paid my $30 for the "inspection", and no one even asked if I was satisfied.

I took the car to another mechanic and got the failing brake master cylinder replaced, the valve cover gasket done, and 2-3 other minor repairs for under $500.

The master cylinder was bad in this car. If I had trusted them when they told me the brakes were fine....

They tried to gouge me on price for work that didn't need to be done and overlooked a major safety issue with the car. On top of that even, Bruce was insulting and rude. Frankly, I feel they charged me $30 for an inspection that was not done competently.

It's truly a shame. For all of the times they've been great, they obviously don't have anything in place to keep the bad apples from ruining the entire bunch. I can't take my car to a mechanic I can't trust.

State inspection - they made me change things that had nothing wrong with - changed and reconnected my fog lights for $60 multiple times

I had a bad experience with them - they charge you excess than what they tell you ( not close enough to estimate) and they argue that they told everything upfront. Didnt seem to give good value for customer and they are unreliable.

I have been going to complete automotive for years and every time I had a issue they handled it quickly and I was always happy with the results. They actually try to help people save money vs. always trying to find issues with your car. In the beginning I always would get a second opinion and they were well below the cost of any other shop and were always honest. I trust them more then any automotive shop I have ever been to.

Thanks guys!

Laura Fisher

These guys are really good...i took my car as i was thinking i am having Some wobbling in my front wheel because of hitting the curbside. They inspected my car and provided any honest response stating nothing is wrong with the wheels and they did not charge me.



I would recommend this shop highly

do not use these people they are terrible. My car was suppose to take two days and it took two weeks. After I receive my bill it was four hundred dollars more than they originally told me. I will never use them again.

I just had 4 new tires put on my car. During the process 4 of the lug nut studs were broken off. Ok. That might have been the fault of the previous owner from not threading them properly or over tightening. But $200 to fix that?!! On top of that, I go home and read over the paper work and it says that my rear wheels are bent (for bent wheels they sure do ride nice). Now why wouldn't they have told me that before they put brand new tires on them?!! So now I have to get two new wheels (that is if they are truly bent) have the tires put on them and have them rebalanced all over again. I gave them the one star only because of the price of the tires.