Lucky House Chinese Carry Out

Write a Review410-787-1871

OPEN NOW - Closes at 10:30pm

Last night I called to place an order. While I was making my order, the man put me on hold about three different times (which was annoying) but I was able to order. When our food was delivered, my entree was missing. After waiting 30+ min for your food to arrive, it is aggrevating when everyone else has their food but you don't have yours. I was frustrated because I know the reason my food wasn't there was because the man was rushing and kept putting me on hold, so he likely didn't hear my order. I called to complain that my food was missing but kept being told that I didn't pay for it. Well I'm sorry. It was not my fault that you didn't fully take my order. But why should I have to pay for something that I will now have to wait another 30 min for, while the rest of my family is eating their hot food? I felt is was poor customer service. And I was very upset at the man getting 'loud' with me because I was asking them to deliver my food without paying more money, since it was not my fault. Needless to say, I did not get my food because I was not going to pay them more money. And I won't be going back. Their food is nothing special, just average, so I'd rather go somewhere else. I HATE poor customer service.

a bit pricey but over all good