Wood Floors Plus

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OPEN NOW - Closes at 5:00pm

If 0 star was an option for customer service, that’s what I would’ve put. Buying merchandise was absolutely perfect scenario from this store. But after few weeks of installation, I discovered one of the floor board started to crack. Contacted customer service and they instructed I submit a claim for it which I did thru their website. One month goes by no response from them. I contacted again and I was told they never received it and do the whole process again. I did it one more time and also email the form to someone in claim dept. named Chris. He acknowledged and we go back and forward with couple of emails. 10 days passes no update from “Chris”. I have sent several emails, phone calls; noup, nothing NADA.

My wife and I were looking for flooring to replace the worn out carpet in our basement. We had been to some stores closer to us and Home Depot, but the selection was always limited and the pricing sky high. Some friends told us about Wood Floors Plus and we checked it out. They have rows and rows of samples of in stock flooring. The prices are the best around. You look straight into their warehouse and see the volume of flooring they stock. We strongly recommend this company

Purchase in 2007. Good pricing. Prompt Delivery. Poor customer service from delivery person as well as indifferent company response to complaint. Delivery person damaged wood floor during delivery. Delivery person became rude and argumentative.