CONCRETE Arizona, LCC

Write a Review623-845-7070

CLOSED NOW - Opens at 8:00am

Amazing! Your team was efficient, worked very cleanly, left us with clear instructions about how to care for the finished work and transformed our home by adding two more parking spaces. The finished product is beautiful Thank you.

Very disappointed and awful customer service! We are a licensed Electrical Contractor in Mesa, AZ and called Concrete AZ for an estimate on small a job involving sonotubes. While their quote was not the lowest we received, it was reasonable. And after reading the reviews on their website (which are obviously filtered, otherwise you would be reading this there) decided to hire them for the job. We called and scheduled to have them begin their portion of our project on a Monday morning at 6 a.m. Not only were they 3 hours late causing our customer to make special accommodations for them, but they were also the first to leave the site (unfinished). They did not even bother to show up on the second day, again forcing our customer to make accommodations for them, as they had technicians from out of state scheduled to be on site as soon as the sonotubes were completed. A call to Pete who, as it turns out is not an owner as he originally informed us, was answered with "I can be there on Wed. but only if you can give us a check for $2000". This was unacceptable as our contract stated “Payment Due on completion of project”, so we informed him we were prepared to have our Electricians dig holes and pour concrete (which is ridiculous) to finish the job on schedule if they were unable to do so. After an after- hours call to Pete we finally came to an agreement that they would do the job we hired them to do and be on site Wed. morning. On Wed. when they did show up (late) they did do part of the work that we hired them to do, however, they did not finish, as they showed up late and the site is closed after 3:30 p.m. Peter actually told my guy that our job was not a priority to them and wondered if he could get paid (even though the job was not completed!) Sara in the office was even less helpful and informed us that they "don't like working with smaller contractors" and they “cannot jump through hoops for us". And when asked to transfer us to someone in management or someone in charge we were told flat out “no”. They finished their job on Thursday and took their check straight to the bank. I have never dealt with such poor customer service! I will never call this company again and definitely will not be recommending them to any of our customers in the future.