Farmhouse Pizza

Write a Review623-939-5999

CLOSED NOW - Opens at 11:00am

If I could give this place a NEGATIVE 5 star review, I would! It's been about 3 months since our last experience so we decided to give this place another chance since we had once enjoyed it so much PLUS our options are limited in our area. We ordered off their on-line menu assuming everything was accurate and if it wasn't they would contact us to explain as all good customer service driven companies do. When the order arrived it was wrong...AGAIN!!! My husband calls them and politely explains we just want it corrected. Not asking for money back or any unreasonable request beyond good customer service and to do what is right. The gal that answered (Rosie Wilson) argues with my husband the entire time telling him he is wrong and there is nothing they can or are willing to do to make it right. REALLY!? What the hell kind of business are your running!? I work as an Operations Manager and implement our customer service policies and procedures. I can tell you first hand the way this situation was handled was completely inappropriate! If someone in my company treated customers with half the disrespect we received, not only would I make it right with the customer but that employee would be fired on the spot! We didn't want anything for free (would have gladly returned the wrong pizza), we didn't ask for anything unreasonable (just want what we ordered and paid $40 for), and instead what we got was incredibly RUDE and UNPROFESSIONAL treatment. I am all about second and sometimes even third chances but there is no way in hell I will EVER spend a dime at this place again and you damn sure better believe I will spread the news!!! Hey Farmhouse, if you knew ANYTHING at all about customer service you would know that if you are lucky a happy customer will share their experience with one or two people, but an UNHAPPY customer will share their experience with 10+ (usually anyone that will listen). In other words, not only did you lose our business but you have successfully lost at minimum 10 other customers on top of that. Kudos to you for digging your hole deeper...it will only be a matter of time until your doors close if you keep operating this way!

Don't order from here. Rude and made a sexual reference in front of my wife had some choice words for the idiot