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ES
Erica S.

08/31/2014

Provided by YPmobile
Great nails bad customer service

I was a frequent customer(back fills every two weeks) and love the quality of the nails I get ( when done by the owner).... However when I have gone to other employees I am not satisfied with the quality of nails and the specifications that I make. My nails grow extremely fast and they don't ever push back my cuticles so I have to make sure before I go in to so so myself or I would be paying to come back every other week due to outgrowth. The major issue I have had with the salon is I will call in the afternoon just to verify their closing hours because they always seem to vary. I called today and verified they closed at 7 and would therefore show up at 6:15 my usual time. I walked to the door and it was locked and the owner popped his head out as I walked away and said you come back tomorrow. This is the third time this has happened. In fact once I showed up early at around 4:00 with my friend and asked what the wait time would be for both of us to get a chair and get started on our nails and needed to stick to a schedule because she was only visiting AZ for a few days. They said we both would be getting started in 15 min. My friend started getting her nails done 15 minutes later and after almost an hr of getting her nails done, they finally had a chair for me. Needless to say I declined their service and went to a different salon after her vacation was over. If you want your nails done and don't have any place to be welcome to boutique nails and spa, but if you have things planned that take precedence FORGET about going to this salon.

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Extra Phones

Phone: 623-780-1388

Location
North Canyon Ranch
AKA

Boutique Nail and Spa

Categories
Nail Salons, Tanning Salons
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