Humphreys Pest Control - Glenside

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Had Them inspect a property that I purchased about a month ago. It appears they actually didn't inspect and just issued a clean report. I have now found 10 feet of termite damage in the only place they had to inspect. (the band joist above a poured concrete basement. It is a full open basement with no obstructions. The inspector came back out the day after and looked at what i found. After a little back and forth he said "I'm human and everyone makes mistakes.... This is what we have insurance for". So i thought things were going to be ok and would be taken care of. Today i call in because it's been 3 days and i have gotten no information about how to proceed. The office manager calls me back and says "Why are you calling me?" I explain how i used them for an inspection and have now found damage on what they were paid to inspect. He then proceeded to berate me for calling him and talk over me every time i tried to answer a question he asked. We are now going to be in a very fun lawsuit. If you are reading this before you hire them... RUN!!!

Disappointing to post this review because we love using locally owned companies. Ten hours following Humphrey's external treatment for a large yellow jacket nest in our attic, we found ourselves battling a swarm of live yellow jackets INSIDE our home at 2am. But the worst part of the experience was the rude company response.

We expressed concern at the point of service, that the external spray treatment applied, appeared to us to be superficial and might subject us to risk. Four days later, we are still dealing with live and dying yellow-jackets inside our home.

The day after treatment we contacted the company, in the hopes of an appropriate apology and refund. Instead, we were treated rudely. Our check for $343.50 was presented for payment several days after reporting our experience and requesting return of the check.

We'd like to warn potential clients, especially those with bee sting allergies of our experience with this company.