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Whitmarsh has been a local business on Cape Ann since 1913. We provide quality service and focus on giving value to our customers. The owner, Bob Whitmarsh is certified in Historic Preservation and specializes in decorative period hardware. Our inventory is extensive for the largest selection of lock and door hardware designs and finishes. We sell, service, and install safes to protect against burglary and fire. Whitmarsh Lock & Safe services include rekeying, repair and installations. We have a 100% guarantee on our products and workmanship!

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Reviews

BO
Bo O.

11/14/2014

Provided by YP.com

This company does not operate on the up and up, and customer service or satisfaction is clearly not a top priority. I called Whitmarsh to inquire about getting a new set of keys to my safe. They came out for their "estimate" and charged me $100 - desperate, I agreed and paid. He called back to state that a new set of keys could be ordered and delivered in a week for an additional $20. Three months later I am still waiting for these keys. I called to ask him how to expedite or cancel this and his tone changed to one of inconvenience, disrespect and disregard for me as his customer.



I usually don't take the time to post these sort of reviews but I was so surprised and disappointed by my experience with a company that I felt compelled to let others who may consider them know.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sun:
Extra Phones

TollFree: 800-696-1913

Services/Products
  • Domestic Car Keys
  • Master Key Systems
  • Mul-T-Lock
  • REKEYING
  • lockouts
  • Estimates
  • Bonded
  • Automotive
  • Custom Lock Installations Safe and Vault Services Lock Sale Hardware Lock Replacement Door and Window Repair Dead Bolt Installation Keyless Entry Systems
  • Hardware Installation
  • Locksmith Services
  • Keys Made
  • Safes
  • Safe & Vault Time Clock Service
  • Repair
  • Full Service Locksmith
  • Home
  • Foreign Car Keys
  • High Security Locks
  • Auto Locks
  • Deadbolts
  • BUSINESS/COMMERCIAL
  • Readbolts
  • Decorative Hardware
  • House Key
  • Security Locks
  • Door Closers
  • Safes
  • Locks
  • High Security Locks
Brands
Adams Rite, Arrow, Baldwin, EMTEK, Kwikset, Medeco, Mul-T-Lock, Multilock, Quckset, Schlage
Payment method
amex, discover, master card, diners club
Accreditation

Safe & Vault Technicians Association

Other Link

http://whitmarshlock.com

Categories
Locks & Locksmiths, Locks & Locksmiths-Commercial & Industrial, Safes & Vaults, Safes & Vaults-Opening & Repairing
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