AutoNation Subaru West

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Review



A great dealership with knowledgeable people and service made it a pleasure to shop for a new car. The dealer answered every question that I had, and with so many new and technical features, I had a lot of them. He even had Service hoist the car so I could see the frame, exhaust system, transmission orientation, drain plugs, engine bottom, struts, supports etc. There's a lot of info under there. With it's cooled bearings housing, which should add reliability, the turbo boosts the horsepower to 250hp (from a four cylinder boxer engine) and made passing and merging onto the highway a breeze while still sipping the fuel. The navigation system is easy to use and guides me to where ever I want to go, and the EyeSight Technology warns of non-blinkered lane changes and stopping distance warnings without being too loud or irritating. The space inside is fantastic, especially the cargo area with the rear back rests folded down. Still, my favorite is how the vehicle doors, hatch and engine start remains locked for everyone except for whoever carries the FOB. It's always accessible for me by just pulling the door handle and pushing the start button. Can't get any better than that!

My purchase of my 2002 VW passat last week was a good one overall. The car looked solid and well maintained and after the small test drive I was confident that I would chose the car. However, I knew that there were a few kinks with the vehicle. Its got 140,000 miles on it which is old and obviously something may go wrong soon or later. However I noticed electrical problems in the instrumentation panel lights almost immediately driving it off the light.

The sales person was very helpful and informative throughout the sale. There was no pressure to buy the car and he was very forth coming about the issues and such he knew it had.



I was only upset because the day after I took it to an authorised VW mechanics and they had found a few key problems which would have to be fixed sooner than later. Some of these repairs I feel wouldve been better done before selling me the vehicle as I was unaware of some of these mechanical issues that I would have to pay over $1000 to fix and Im on a tight budget.



I did truly appreciate the great customer service of the sale and honesty from my salesperson but would think it would be fairer if they were to provide at least, partial support for fixing out these other little problems I found in the vehicle. Finally, I convinced the dealership to make the repair of the most important fix I needed to make and they agreed. Overall it was a great experience and it helped with the anxiety which comes when shopping for an old, used car which you hope will be running well without incident. I appreciate the support and resources that AutoNation offers to as to keep the customer happy and wanting to keep their purchase. I have no regrets yet!