Comfort Air Of Grand Junction

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If I could give this company a negative star review, I would. They are deserving of NO STARS. Had a leak in our refrigerated air condenser unit (which Comfort Air had installed only 3 years prior. Several of our neighbors have also had problems with their A/C units, which were also installed by Comfort Air--that should be the FIRST sign of shotty work by this company). They dispatched a technician to our house who DIDN'T EVEN INSPECT THE UNIT, but just said that there was a leak and proceeded to put leak stop and additional freon in to the unit. Low and behold, this was not the correct solution to the problem and they ended up turning a small leak into a large hole that RUINED our whole unit and which ended up needing replaced. When we called to ask the original technician to come out he told us that he doesn't work past 4pm and that we could call after hours but would be charged time and a half.

Comfort Air eventually agreed to do the warranty replacement. I say "agreed" because that's about as good as it was going to get with these people. There was no remorse on behalf of these people for doing unprofessional work. We were told to "get some fans and try to bear through it"; temperatures in our house reached over 95 degrees. I explained to the owner AND service manager that I had a small child in the house that they seemed to not care about the EXTREMELY uncomfortable atmosphere of our home which, again, was THEIR FAULT. We were repeatedly told by the service manager that he would be in contact with us about the status of our replacement and let us know when they would schedule the repair; we never heard back from them. We repeatedly had to call them to get any information. Finally, the service manager told us that they would schedule the repair for 8am in the morning. My husband took the morning off work to wait around to be there for the repair. 8:50am rolled around and NO ONE showed up to install the unit. When I called to see where they were and why no one decided that a courtesy call was appropriate to let us know that they were going to be late, the owner proceeded to tell us that we could find another company to perform warranty work on the unit that THEY RUINED, and were then going to cancel their service call altogether and not stand behind their work; we paid $230.00 to this company for them to ruin our air conditioning and to not stand behind their unprofessional quality work.

This weekend, temperatures here in the Grand Valley will reach over 100+ degrees. When I AGAIN explained to the OWNER that we have a small child in the house and that it will be SCORCHING in our house and I'm concerned about her comfort, he said "tough". DO NOT expect this company to do what's right. DO NOT expect this company to do professional quality work. What you can expect from them is that they will feel ENTITLED as a service company, even though you as a customer are PAYING them inflated fees to do terrible work, and treat you like your time, comfort and PAYING needs DON'T MATTER.

There are LOTS of other locally owned HVAC companies that I have since found that will perform warranty work and HAVE HAD to fix Comfort Air's mistakes before in the past (so they'll know EXACTLY what you've been going through when you call), but who also treat you with kindness, empathy and ACTUALLY CARE about the quality and reputation of their work. Save yourself some time and frustration and SKIP this company all together!