Kathy's Nails

Write a Review970-434-9037

CLOSED NOW - Opens at 9:00am

I went in for a simple pedicure. Without asking, the woman who cut my toenails cut each of them all the way down to where they meet the skin. On one big toe she cut the nail in from the top and yanked the nail out with brute force. It was extremely painful and would not stop bleeding regardless of what she tried. When I walked out all my toes hurt and I was appalled to see how short and improperly they had been cut. Within 4 days I had a swollen foot from an infected big toe. Upon seeing the toe, my doctor said what had been done is a surgical procedure that should only be performed in a sterilized setting where blood vessels can be cauterized. I had to be on anti-biotics for 10 days and do Epsom salt soakings twice a day.

Up to this experience I have had no ingrown toenails or any problems with my nails. Now I must be careful as my nails grow out to avoid future ingrown toenails. As to customer care, when I let Kathy know about my experience she made excuses for the woman and, although I did not ask for one, she said that they do not give refunds. The pedicure was15 days ago and my toe still hurts.