Zales

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The jewelers made a beautiful custom two stone ring for me using some of my stones and adding more to make a beautiful ring. Highly recommend them!

Awful customer service!!!! Yesterday, I took two of my watches to the Zales store for a battery change. In one of them (It is a Casio, a digital watch) the battery was low and the numbers were fading but it was Still working! It took them about 15 minutes and when they came back with my watches, this watch was not working at all! and they said they did not know how to open the other one (a Swatch). I took it to another jewelry shop there and the sales person showed me that the back plate on the Casio was not put back properly. When she opened the watch (in front of me, not like in Zales, where they took it to the back, out of customer´s sight) she showed me that the tiny pieces that hold the battery were bent and not put back properly, causing the back plate not to close properly either. There were signs that these pieces were forced back into place. I took it back to Zales and the women there just acted as if it was not their fault. They offered to send it to a repair center but it was obviously to cover their backs and make me pay for a repair when it was clearly their fault. Also, the sales woman at the other jewelry shop was able to open and change the battery on my Swatch within 5 minutes, no problem! This only shows that the lady at the Zales shop in Mesa Mall Does Not Know how to handle watches and she makes people pay to have their watches sent to a repair center when it is clearly HER mistake!. Now my watch is NOT working. Please let every one know about the awful service at Zales Mesa Mall so this does not happen to them