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Just spoke with Mark (Manager). We purchased a dishwasher but it wasn't installed right away because we had to wait for our contractor. We dislike the dishwasher and wanted to exchange it for another. AND at the same time purchase a new stove and Fridge. Because we didn't have it installed right away they won't allow us to return it (we waited 2 weeks to install).



When I asked "So, you're okay with sticking us with an LG Dishwasher we dislike, even though we're going to buy about $3500 worth of appliances?" His answer was "Yes. I don't make exceptions on returns." So, we will be purchasing our appliances from a local dealer.



I have purchased 10's of thousands of dollars worth of equipment over the last 20 years... It is unfortunate that one manager will put an end to our relationship.



I will note, Mark was NOT rude or unpleasant, just unwilling to work with me. If I had been outside of the purchase 2 months or something, I would have understood. It was literally 2 weeks.. and I had to wait to have it installed. I offered to fax a copy of the receipt of the contractor.