Spotless Maid Service

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CLOSED NOW - Opens at 7:00am

My daughters boyfriend just bought a house and after the people moved out they wanted it professionally cleaned. I called and spoke to Russ the owner and he told me a "team" would come out for a flat rate of 192.00 for 5 1/2 hours of cleaning so I agreed over the phone. Then I get an email the day before telling me that if the maid (not team) cannot finish the cleaning within the 5 1/2 hours I would be charged more and that I would be told how much AFTER she was done so I called Russ and told him 6 hours would be fine but I am not paying anymore than that. I met with the maid and went through the house and she told me no problem about the six hours and in fact she probably could get it done in less than that and save us some money..great! She was alone the whole time because I could not stay there since I have my own business. When my daughter and boyfriend returned to pay her the house looked just okay and the maid was in a hurry to get out so she left. On further inspection nothing they stressed was cleaned well at all. The oven was not clean on the inside, cupboards were not wiped out, cobwebs were still all over, grit on the floor...it was awful. All of these priorities I discussed with the the maid and was told she would get it all done! I called Russ the owner and he literally laughed at me. He said they charge by the hour and whatever she could not get done oh well. I was so appalled by his arrogance and I could not believe a business owner would talk to someone as he did me. I told him they would like a partial refund or have an actual team come back out. He stated no refund or additional cleaning would be made. I asked how long he has been in business and he said well probably about as long as you have...what? He would not do anything to rectify the situation and I hung up with my blood boiling!!! Please DO NOT use this business,it is a rip off...and the owner is so RUDE and arrogant.