Carson Grants Pass

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The technician that came out was very friendly. Unfortunately, that is the end of what I can report as positive. We called to report a septic smell coming from our master bathroom bathtub (a tub that is not used very often). We had Googled the symptoms ourselves and narrowed down the problem to be either the P-trap or a dried out seal--a local plumbing company had supported these conclusions as being quite possible. Since our home is still covered under a home warranty, we had to go with the plumbing company of their choice-which was GP Pluming. The secretary asked if I'd be home between 10 and 2. I said "Yes," but that it would be tough to try and get the smell to be there exactly when the plumber arrived since the time frame was so wide. She stated there was nothing she could do about that, and that if the smell wasn't there when the plumber came, that there would be nothing he could do either. **Worried I'd be wasting money, I called my home owner's insurance co. back, but they encouraged me to give them a try. Long story longer... The plumber turned on all the water in that bathroom, stuck his head down our crawl spaces, left muddy footprints throughout our home, collected my deductible and said he'd be writing up a report. A week later we found out his report stated that there were no plumbing failures, and he felt the smell was a rodent smell coming through our vent system.

Bottom line, we paid $60 to a plumber who didn't listen to a word we said and did very little to truly diagnose our problem. Called SOS plumbing yesterday, and they came out and diagnosed the problem completely differently--finding it was a plumbing issue and NOT a rodent smell. Thanks for NOTHING GP Pluming.