Stacy Furniture & Design

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I bought a set of sofas, made of vinyl material, made by Albany, sold by Stacy Furniture in Plano TX. After 2 years, the vinyl (fake leather) started to crack and peel off. At the time of purchase, Stacy advised me to buy a fabric warranty plan for $74, which I did. It turns out that the warranty plan did not cover material defects, only spill of coffee. I called Stacy and Albany. They told me the manufacturer warranty on the sofa only covered one year. I will never buy anything from Stacy again. $1400 worth of sofas are only supposed to last one year! I called Salvation Army to donate the sofas. Salvation Army refused to take them - give you an idea how bad the sofa looked.

BUYER BEWARE
I was lied to by my salesman. He sold me an sectional that easily stains and I do mean very easy. He told me that it would be stain-resistant. Well not at all. If you have on pants, the ink from the pants stains the sectional. If you have on shorts, the back of your knee area stains the sectional. This sectional cost $2600. I just moved here from the suburbs of Chicago, so I thought that Stacy's would be like an higher end furniture store that takes care of its customers. To my amazement, Stacy's Furniture store isn't willing help at all. Matter of fact, Randy Stacy is refusing to even call me. My furniture was delivered on 03/03/15 and 1 month later I started complaining that I wasn't sold the fabric that is stain resistant. I even suggested that I would be willing to exchange the sectional and pay for furniture that is more expensive. I was told that I had a 3 day time span to bring the sectional back. How in 3 days would I know the sectional stains the way it does. Then on top of that, the sectional sits differently. Some seats are more comfortable then seats. I haven't had this furniture for more then 3 months and within 1 month started having problems. Stacy"s Furniture is a joke who will take your money. They care nothing about it's customers. Of course you have a great shopping experience until you have a problem. I will NEVER again step foot into a Stacy's Furniture store. Never. I spent $4500 there and wish I could get every cent back. NEVER AGAIN BUYER BEWARE

Friendly, knowledgeable, and very helpful!

Both sales associates (Rhonda in Kids and Amy in furniture) were very pleasant. I enjoyed meeting them both on will specifically ask for them upon my next visit.

Sales associate was extremely helpful, not to mention a delight to work with.

Kim was very helpful and knowledgeable. I will ask for her when I come back to store. Overall shopping experience was pleasant.

Excellent delivery service – the two men were very professional.

Sales associates are very very informed and very professional…my sister referred me to Stacy Furniture and I am very pleased…and I will definitely be purchasing here on a regular basis from now on. And delivery crew is awesome too! Thank you!

Staff is very friendly and knowledgeable. I bought a dining room table and they delivered it to me the very next day – just like it looked in the showroom. Gorgeous and in perfect condition! I recommend everyone to check out their great selection of furniture!

I was overwhelmed about the abundant amount of furniture we going to buy. We were remodeling our entire home and changing our style or design. Stacy’s provided a sales person who took charge listened to me and what I was wanting. It was like she could read my mind. She sat with me, came out to my house and assessed my rooms. She help me put everything together and I love the way that it turned out. I could not have pulled this out without her help.