Whitewood Assisted Living

Write a Review410-304-2239

I do not normally take the time to review online, but I feel in this case it is imperative that people hear the experience my family had at the assisted living facility, Whitewood Assisted Living, in Grasonville, MD. The owners are entrusted after all to the care of a family member in their later years. This facility is a bit less expensive than most, but that cost comes at a high price. This facility is essentially a waiting room where residents are left to die. There are no activities. The food is unbearable. The nursing staff is one person per shift and highly inexperienced, as the turnaround is a few weeks it seems. One nurse is meant to handle a patient who is constantly leaving the facility and is aggressive, make food, clean spills and attend to all the residents? Our relative was paying for 24 hour care, and in a month fell twice, both times resulting in hospitalization.

One fall left our relative in shock trauma, and nobody in the family knew where she was for eight hours! This is unacceptable, given she could have died and nobody knew where she was. We had to track her down, after being told she was in the local emergency room found she had been taken by helicopter to Baltimore. The owners are also unavailable by phone in the evening, told by staff they turn their cell phones off and retreat to their home upstairs. Both times she fell there were excuses and the owners were not there, and the only nurse was young and did not even know to call anyone.
On the day we moved our relative due to safety issues and concern of treatment, she was in a bed on the floor, as apparently side rails on beds are too expensive! We tried to speak with the owners, during business hours. The wife ran upstairs knowing we were trying to speak with her, it was laughable if not for how sad it was! The owners barricaded themselves in the house, and did not answer our knocks or phone calls. Phone calls were never returned, and we found out our relatives prescription medications had been thrown out. At her new facility, Heartland House just down the road, she has gained about ten pounds, smells wonderful and participates in many activities. Please do your research and do not be duped by this facility. They should not be in business! We now have a happy relative and definitely worth the extra few hundred dollars!